Privacy Policy

1. Introduction

GutWise Health ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the GutWise Health website and application (the "Service").

By using our Service, you agree to the collection and use of information described in this policy. If you do not agree, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address and password when you create an account.
• Health Assessment Data: Responses to our IBS gut health assessment questionnaire, including dietary habits, symptom patterns, and wellness factors.
• Dietary Tracking Data: Foods logged during the FODMAP reintroduction phase, including symptom responses and tolerance results.
• Newsletter Subscription: Email address if you subscribe to our newsletter.
• Contact Information: Any information you provide when contacting us via email.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the Service, and interaction patterns.
• Device Information: Browser type, operating system, device type, and screen resolution.
• Log Data: IP address, access times, and referring URLs.

3. How We Use Your Information

We use your information to:

• Provide and maintain the Service, including personalized FODMAP dietary guidance
• Generate your IBS assessment results and Loop Score
• Track your FODMAP reintroduction progress
• Send you newsletter updates (only if you've subscribed)
• Improve the Service based on usage patterns
• Respond to your inquiries and support requests
• Detect and prevent technical issues or abuse

4. Health Data Protection

We take the protection of health-related information very seriously. Your assessment responses, dietary tracking data, and symptom logs are:

• Encrypted in transit and at rest using industry-standard protocols
• Never sold to third parties under any circumstances
• Never shared with advertisers, insurance companies, or employers
• Accessible only to you through your authenticated account

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party services that help us operate the platform (e.g., hosting, email delivery), bound by strict confidentiality agreements.
• Legal Requirements: If required by law, court order, or governmental regulation.
• Safety: To protect the rights, property, or safety of GutWise Health, our users, or the public.
• Clinician Reports: If you choose to generate and download a clinician report, that data is shared only with you — we do not transmit it to any healthcare provider on your behalf.

6. Third-Party Services

Our Service uses the following third-party services:

• Supabase: Authentication and database hosting (data stored securely in their cloud infrastructure)
• Vultr: Website hosting and server infrastructure

Each of these providers has their own privacy policies governing their handling of data.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for the following purposes:

• Essential Cookies: Required for the Service to function (e.g., authentication sessions, user preferences). These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with the Service to improve user experience.

We do not use advertising cookies or tracking pixels. We do not engage in behavioral advertising or cross-site tracking.

Managing Cookies

You can control cookies through your browser settings. Disabling essential cookies may prevent certain features of the Service from working properly.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Delete your personal data ("right to be forgotten")
• Export your data in a portable format
• Withdraw consent for data processing at any time
• Opt out of marketing communications

To exercise any of these rights, please contact us at contact@gutwisehealth.com.

10. Children's Privacy

Our Service is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete it promptly.

11. Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that appropriate safeguards are in place to protect your data in compliance with applicable laws.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Continued use of the Service after changes constitutes your acceptance of the revised policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

GutWise Health
Email: contact@gutwisehealth.com